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Frequently Asked Questions
Is it safe to make online purchases on the site?
Absolutely! Your satisfaction is our top priority, and we use the latest technology and safest payment methods available for online orders. Your information will always be secure with us and only used for order processing.
How long will it take to get my items?
We ship out of CA and strive to process all orders within 2 business days. Depending on the items ordered, your order will ship via USPS, FedEx or UPS. A shipping confirmation with a tracking number (if available) will be sent as soon as possible.
Is it possible to place a bulk order with you for something I see on the site?
Yes! If you’re interested in purchasing a bulk quantity of something you see, please email us at info@hizashi-lamps.com. A qualified team member will be able to check availability and offer an attractive price point for your order.
I have a question about a product or your company that wasn’t answered here, who can I contact?
Don’t hesitate to reach out with anything you may need. Email us at info@hizashi-lamps.com or give us a call at (785) 430-6492 and we will get back to you right away.
Why don't you ship to my country?
Sorry,our products are mainly stocked at North America, England, Germany and China.Our sales network has not reached to those countries which are not in our shipping area. We may continue to update as business grows.
What’s your return policy on merchandise?
It’s our goal to ensure that you are fully satisfied with your purchase from Promier. If something isn’t as you expected it to be, please contact us and let us know. We will work with you to resolve the issue.
Non-defective items may be returned within 30 days of purchase for a full refund or store credit. Non-defective items must be unopened or in original packaging. You are responsible for return shipping charges. Please call us or use our Contact Us Form. We will issue a return Authorization Number. No refunds after 30 days although we may offer store credit.
We will exchange non-working items due to manufacturer’s defects or items that we shipped in error at no charge to you. Please call customer service to make arrangements. Please note that we cannot exchange items due to normal wear and tear or abuse.
We cannot give refunds on items not directly purchased from us.
Defective items purchased through our resellers are eligible for replacement through us although we may not be able to replace the item with the exact model. Please call Customer Service first or use our Contact Us Form.
What is the lead time for a bulk order?
If you are interested in buying hundreds or thousands of our products, please give us a call, we will send your our best quote based on the manufacturing cost.
First question
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I have forgotten my username, now what?
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I have forgotten my username, now what?
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What methods of payment are accepted?
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Why don't you ship to my country?
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How long will it take for my items to arrive?
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I have forgotten my password, now what?
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